Frequently Asked Questions

1. During transportation will my car be covered by insurance?     The Federal Government requires all carriers be licensed and insured. We verify that each and every carrier that we are associated with has the proper cargo coverage and the correct licenses. If at any time you would like to see a copy of the carrier’s insurance, feel free to contact us or the carrier.                                      
2. Will I have a guaranteed arrival time?     Our delivery times are estimated as close as possible, but no transport company can guarantee specific arrival or departure times. Weather, road conditions, and equipment malfunctions are impossible to predict. However, we will make every effort to deliver your vehicle to you on schedule. 
3. How much gasoline should the vehicle have during transport?  We would like for you to have less than a ¼ tank when we pick it up. This is for weight reasons. With 8-10 cars on a trailer excess fuel can add weight. We do not drive your car so the less fuel the better. 
4. Will my car be delivered to my front door?   Whenever possible the driver will pick up and deliver to your door. There are times when that is not possible. In some cases local laws prohibit large trucks in residential neighborhoods. Low hanging trees, apartment complexes,  or streets where the driver cannot get turned around may also prevent the driver from getting to the residence.  In those cases the driver will ask you to meet close by at a safe area such as, shopping center or car dealership.
5. Do I have to be available for delivery of my vehicle?  You do not have to be available, but you will need to designate a third party to accept the vehicle for you. It is very important that someone is there to inspect the vehicle and sign the bill of lading to verify that the car was receive in good condition.
6. How does cargo insurance work?     Your move includes NADA replacement value coverage with zero deductible. This is protection against things within the driver’s control or caused by our equipment. Items not covered by this protection but usually covered under your regular automobile insurance are acts of God (hail, fire, flooding, etc.) and things outside of the drivers control such as road hazard (pebble chips, etc.) modified items, and items that come loose due to wind.
7. How long will it take for my vehicle to arrive?  On average vehicle transport take 1-2 weeks. Pick-up times can be anywhere from 1-3 days and an additional 5-8 days for delivery. 
8. Can I place items in vehicle?  The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance.